Important Notice
Account deletion is permanent. Once your account is deleted, your active subscriptions, booking history, and all related data will be permanently removed and cannot be recovered.
How to Request Account Deletion
To request the deletion of your account or study hall branch, you have the following options:
- Option 1 (Students - In-App): Log in to your Cabintune Student Portal. Navigate to your Profile settings, and click on the "Request Account Deletion" button.
- Option 2 (Branch Owners): Log in to your Admin Dashboard and click on the Switch button. Click the Delete icon next to the branch you wish to remove. A confirmation pop-up will appear where you must type DELETE to permanently erase the branch and all associated data.
- Option 3 (Contact Support): Send an email to cabintuneofficial@gmail.com from your registered email address (or mention your registered WhatsApp number) with the subject "Account Deletion Request".
What Data Will Be Deleted
When your account deletion is processed, the following information will be permanently removed from our active databases:
- Personal identifiable information (Name, WhatsApp Number, Alternate Phone).
- Authentication credentials (encrypted passwords).
- Uploaded ID proofs and payment screenshots.
- Device FCM tokens used for push notifications.
- Your entire booking and subscription history.
Note: Certain financial records and invoices may be retained by the study hall owner for a limited period solely to comply with legal and tax obligations.
How Long Deletion Takes
Once we receive your deletion request, the process begins immediately. However, it may take up to 7-14 business days to completely wipe all your data from our active servers, backups, and multi-tenant architectures.
You will receive a final confirmation via WhatsApp/Email once your account has been successfully deleted.